Politique de remboursement
At Alliance Sud Distribution, we want our customers to be satisfied with their purchases. If you are not satisfied with your order, you may request a return and refund in accordance with this policy and applicable consumer protection laws.
1. Right of Withdrawal
For purchases made by consumers within the European Union, you generally have a 14-day right of withdrawal from the date you receive your order, subject to the legal exceptions that may apply.
In addition, Alliance Sud Distribution offers a 30-day return period for eligible products, subject to the conditions below.
To exercise your right of withdrawal or request a return, contact us at:
Email: info@alliancesud.store
Phone: +33 7 55 50 91 21
2. Return Conditions
Returned products should, where applicable:
- Be in their original condition.
- Include all original accessories, manuals and documentation.
- Be properly packaged to prevent damage during return shipping.
- Include proof of purchase.
For household appliances and electronic products, the product should not have been used beyond what is reasonably necessary to inspect its nature, characteristics and functionality.
Certain products may be excluded from the right of withdrawal where an applicable legal exception applies.
3. Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective or different from the product you ordered, please contact us as soon as possible.
Please provide:
- Your order number
- A description of the issue
- Photographs of the product and packaging when appropriate
We will review the request and provide an appropriate solution in accordance with applicable law.
4. Return Shipping Costs
For a standard change-of-mind return, the customer may be responsible for the direct cost of returning the product where permitted by applicable law and where this information was provided before purchase.
If the return is due to a defective, damaged or incorrectly supplied product, Alliance Sud Distribution will cover the applicable return costs.
For large or heavy appliances, special return arrangements may apply.
5. Refunds
Once we receive and inspect the returned product, we will confirm whether the refund has been approved.
Approved refunds will be issued to the original payment method used for the purchase, unless otherwise agreed with the customer.
The time required for the refund to appear in your account may depend on your bank or payment provider.
6. Exchanges
Where appropriate and subject to product availability, we may offer an exchange.
If a replacement product is unavailable, we may provide a refund in accordance with applicable law.
7. Contact Information
ALLIANCE SUD DISTRIBUTION
13 Rue des Catalans
13007 Marseille
France
Email: info@alliancesud.store
Phone: +33 7 55 50 91 21
Website: alliancesud.store