| Question | Answer |
|---|---|
| What products do you sell? | Household appliances, kitchen appliances, electronics, multimedia products and home equipment. |
| Where do you deliver? | France, Germany and the United Kingdom. |
| How much is shipping? | Free in France. €8 to Germany and €11 to the UK via FedEx. |
| What payment methods do you accept? | Visa, Mastercard, American Express, JCB, Discover, Diners Club, Apple Pay and Google Pay. |
| Can I return my order? | Yes. Eligible products can be returned according to our Returns & Refunds Policy. |
| What is your return period? | A 14-day legal withdrawal period generally applies, with a 30-day return policy for eligible products. |
| What if my product arrives damaged? | Contact us at info@alliancesud.store with your order number and photos of the product. |
| How can I track my order? | Tracking information will be provided by email when available. |
| How long does a refund take? | Refunds are sent to the original payment method after the return is approved. |
| How can I contact you? | info@alliancesud.store or +33 7 55 50 91 21. |